How to Buy
You just have to follow these steps:
- Choose Products from the Collection (garment type).
- Display the product(s) that interest you. With just one click you’ll get an expanded view of the garment showing details and the back of the product, as well as its composition, available sizes, reference number and price.
- Select a garment and add the item to your Shopping Cart. You can then choose to continue shopping or process the order. Select the size and color of the product(s) you want right from there. To process your order, click on your Shopping Cart.
- If you want to continue shopping, repeat the process; when you are finished click on “Shopping cart” and then on “Place Order.”
- Once you’ve entered your information, check that it’s correct and click “Continue to Shipping”
- Select a payment method i.e. COD or Paid through Credit card.
Note: For COD orders billing and shipping address should be the same.
- Click on “Complete order” to check out.
Payment
WHAT PAYMENT METHODS CAN I USE TO MAKE PURCHASES?
We offer the following payment methods: COD, VISA, MasterCard and Discount Coupons.
WHY WAS MY CREDIT CARD DECLINED?
Your card may have been declined for one of the following reasons:
- The card may be expired: check that your card is not past its expiry date.
- You may have reached the card limit: check with your bank that the card has not exceeded the limit amount for purchases.
- You may have entered something incorrectly: check that you have correctly filled in all the necessary fields.
WHAT SHOULD I DO IF I SEE A DOUBLE CHARGE FOR AN ORDER?
Contact your bank for more information. You can also contact our customer service department at [email protected]
SPECIAL NOTES FOR CUSTOMERS OUTSIDE PAKISTAN
- Customers are responsible for any incurred customs duties, fees or taxes. These fees are non-refundable.
- Customers outside from Pakistan will have to bear the shipping charges.
Shipping and Deliveries
WHERE CAN I RECEIVE MY ORDER?
You can receive it at a private address (home, work or a drop point), but never a post office box.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
It takes 5-7 business days for your order to be delivered at your doorstep.
Custom Made order : 15-20 business days
Notes:
All orders are processed after order and size confirmation on call
Shipping time can vary due to manufacturing load
We also accept urgent delivery requests. (Additional shipping charges apply)
HOW MUCH ARE SHIPPING COSTS?
PKR 200 will be charged on order value of less than PKR 2,500. We provide free shipping for orders valued above PKR 2,500 in Pakistan.
WHICH COURIER WILL DELIVER THE ORDER?
It depends on the delivery area and the type of shipment. When the order leaves our warehouse we will send you an e-mail with the courier information with tracking details.
WHAT HAPPENS IF I’M NOT AT HOME WHEN THE ORDER IS DELIVERED?
You will receive an SMS from the courier stating the payable amount. Be sure to be present at home for self-collection. In case of absence, any designated person/ family member can receive the parcel.